This hands-on programme develops professional competence in airline ticketing and hotel reservation management by mastering global distribution systems, fare rules, booking workflows, and customer service techniques to deliver seamless, high-quality travel experiences.
Duration: 5 Days – Level: Intermediate
The travel and tourism industry relies heavily on precision, speed, and exceptional customer care. Working with airline ticketing and hotel reservation systems requires both technical and interpersonal skills to ensure that each journey is planned and executed flawlessly. From fare rules and booking classes to room allocations and special requests, every detail directly affects the traveller’s experience.
This course provides participants with a solid foundation in integrated travel reservations, covering the structure of global distribution systems (GDS), airline fare types and pricing logic, hotel booking procedures for individuals and groups, and practical approaches to handling amendments, cancellations, and overbooking. It also explores effective itinerary management, supplier coordination, and best practices in communication and service delivery, enabling participants to contribute significantly to the performance and reputation of their travel or hospitality organisation..